Shipping & Returns

House of Indigo Return & Exchange policy

House of Indigo are happy to offer an exchange or refund on all full priced items.

Please contact House of Indigo within 30 days of receiving your order. We will offer you a credit note, exchange or refund. Products must be un-used, un-washed and in original packaging. You must return the product at your own expense. If you decide to exchange your product we will also require a $10 delivery charge for the alternative product.

Faulty Products:

Please contact House of Indigo immediately. We will offer you a full refund or exchange on faulty goods.

For all Returns please contact us at House of Indigo - 0433 104 779

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We use many shipping couriers including Australia Post depending on the delivery address provided. Please allow 7-10 days for your order to be dispatched. If you require a rush on your order please contact us at info@houseofindigo.com.au

Once your order has been posted you will receive an email with your tracking number. Please contact us if you have not received your order within the time frame above.

We try very hard to keep our postage costs down. Bulky Items postage rates will be emailed following purchase, as these are sent directly from our distributor. Alternatively you can email us before purchase to get a quote. Rates are dependant on location. 

Shipping Costs

Australian Standard Shipping Flat Rate $10 AUD for items under 5kg 

Australian Standard Shipping Flat Rate $20 AUD for items over 5kg 

At this stage House of Indigo only ships within Australia. However if you are an International fan postage rates can be provided upon request. Please send us an email to get a quote. info@houseofindigo.com.au